Shipping & Delivery
Once you place your order, we’ll send you a confirmation email—This email confirms that we’ve successfully received your order and pre-authorized your payment. If you don’t see this email, check your spam folder or contact us for assistance.
Shipping Policy
What Information Is Included in the Confirmation Email?
- Your order number (RINN-*numbers*)
- A detailed receipt
- Expected shipping timelines
When you shop at Rinna Love, placing an order is just the beginning of an exciting journey. We aim to make this process seamless, transparent, and customer-focused. In this comprehensive guide, we’ll walk you through what happens after placing an order, shipping details, order acceptance policies, and more.
Once your order is processed, we’ll keep you updated with your order status and shipping details. When your package is on its way, we’ll send you a tracking number straight to your inbox.
Shipping Prices Breakdown
United States
- Orders over $70: Free Shipping
- Orders under $70: Shipping fee of $4.95
United Kingdom
- Orders over £55.50: Free Shipping
- Orders under £55.50: Shipping fee of £4
Rest of the World: $7.95
Handling Time Explained
Our team works diligently to prepare your orders as quickly as possible:
- Standard Handling: 1-3 business days
Business Hours
We operate Monday to Friday, from 8 AM to 5 PM GMT.
Order Cut-Off Time
UK Market:
Orders placed before 12 AM GMT (London) will be processed the same business day. Orders placed after this cut-off will be processed the next business day.
US Market:
Orders placed before 2 PM PST (Los Angeles) will be processed the same business day. Orders placed after this cut-off will be processed the next business day.
Shipping Protection Benefits
We offer optional Shipping Protection for a small additional fee. This covers your order against:
- Damage during transit
- Loss or theft
How to Enable Shipping Protection?
Simply toggle this option at checkout to secure peace of mind for your order.
Order Status Tracking
We make it easy to track your order status. Once your package ships, you’ll receive a tracking number via email. Simply use this number to monitor your delivery in real-time.
What If I Don’t Receive a Tracking Number?
If you haven’t received a tracking number within seven business days, contact us at sales@rinnalove.com for immediate assistance.
Which Carrier Handles My Shipment?
We prioritize reliable delivery services to ensure your order arrives safely. All items are shipped using UPS. For international orders, once your package arrives in your country, the local mail carrier will manage the final delivery.
How Long Does Delivery Take?
We ship all orders from our Florida, USA facility for the Americas and from Amsterdam, Netherlands for European customers. Estimated delivery times are as follows:
- USA: 2-8 business days
- UK & Europe: 5-11 business days
- Australia/New Zealand: 5-15 business days
- Rest of the World: 5-20 business days
Please note that these timeframes are estimates and can vary due to customs processing and other factors beyond our control.
What Should I Do If I Haven’t Received My Order?
If your order hasn’t arrived within the expected timeframe, please reach out to us for assistance. Send an email to sales@rinnalove.com, including your order number (found in your confirmation email or SMS). Our team will promptly help track your package and provide updates.
Cancellation & Exchanges
What If My Item Is Damaged or Incorrect?
Your satisfaction is our top priority, and we’re dedicated to delivering your order in flawless condition. Should your item arrive damaged, defective, or incorrect, simply reach out to our support team at sales@rinnalove.com with a clear photo of the item and your order ID. We’ll promptly arrange a replacement to ensure your happiness. Please note: returns require prior authorization from our support team. For full details on our refund and return policy, visit https://rinnalove.com/pages/refund-return-policy.
Can I Request a Remake of My Purchase?
We want you to be completely satisfied with your purchase. If you'd like to request a cancellation or remake of your item, please contact our support team as soon as possible at Contact Us. For remakes, we offer a 30-day policy from the purchase date, provided the request meets our Returns Exchanges & Refunds Policy. Let us know your concerns, and we'll be happy to assist you!
What If My Item Looks Different From the Online Listing?
We take great care to represent all designs accurately. However, some products use life-like renderings instead of actual product photos to showcase various designs efficiently. This helps us offer a wide range of products without needing to photograph every variation.
In the rare event your item appears defective or significantly different from the product, please take photos and send them to our support team along with your order ID. We will review your case and work to resolve the issue promptly.
By addressing these common questions and concerns, we aim to provide a seamless shopping experience. For any further assistance, don’t hesitate to contact our dedicated support team. Your satisfaction is our top priority!
Contact Information
Email: sales@rinnalove.com
Office: 19 Wood Street, Wood End, Atherstone, CV9 2QJ, United Kingdom
US Address: 3360 Scherer Dr, St. Petersburg, 33716 Florida, United States
Support Time: 8am - 5pm GMT (Mon-Fri)