FAQs
Frequently Asked Questions – RinnaLove.com
⏱ How long does production take?
Most items are handcrafted and ready to ship within 1–2 business days.
Note: Laser-cut personalized metal art may take 5–10 business days due to the extra care and precision involved.
📦 My order hasn’t shipped after 2 days — why?
We’re a family-run team and value weekends with our loved ones 💛
Orders placed after 3 PM EST on Friday or over the weekend are usually shipped by Tuesday or Wednesday.
🚚 How long does shipping take?
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USA: 3–5 business days (90% of orders arrive earlier)
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Canada, UK, EU: 5–10 business days
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Other countries: 7–14 business days
✏️ I made a mistake in my order. Can I update it?
Yes — please email us at cs@rinnalove.com within 3 hours of placing your order.
After your order enters shipping, we’re unable to make changes.
❌ How do I cancel an order?
We process orders quickly, so cancellations are only accepted within the first 3 hours.
Email us at cs@rinnalove.com right away if you need to cancel.
📞 I called but couldn’t reach anyone.
Our customer support hours are Monday–Friday, 9 AM – 5 PM (PST).
For quicker assistance, email us anytime at cs@rinnalove.com — we respond within 12 hours.
📦 How can I track my package?
Once your order ships, we’ll send you a confirmation email with a tracking number and courier info.
You can also visit our Order Tracking page at any time.
📫 My order says 'Delivered' but I didn’t get it.
Please try the following:
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Check your mailbox and surrounding area.
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Wait 1–2 business days — deliveries are sometimes marked early.
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Call your local post office with the tracking number for updates.
Still have questions?
We’re happy to help! Just click here or email us at cs@rinnalove.com.
