To My Beautiful Granddaughter Name Necklace, Personalized Gift for Granddaughter Jewelry

At Rinna Love, our mission is focused on providing the highest level of customer satisfaction, and we strive to ensure the best customer experience with our product and service quality when doing business with us.

Our Commitment to Quality and Warranty Coverage

We stand behind every product we sell, guaranteeing it is free from defects in materials and workmanship under normal consumer use. Our warranty policy ensures your peace of mind with the following coverage:

👍👍👍 WE TAKE PRIDE IN OUR EXCELLENT CUSTOMER SERVICE & COMMITMENT TO CUSTOMER SATISFACTION 👍👍👍

We guarantee that any product purchased from us will be free from defects in materials and workmanship quality under ordinary consumer use for the specified period from the date of original purchase. The warranty period is outlined as follows:

✅ 30-Day Warranty

• During this period, if your product doesn’t meet your expectations or has any defects, we will provide a free replacement or issue a 100% refund, in line with our policy.

Easy Cancellation and Modification Policy

If you wish to make a modification or cancellation to your purchase, please contact us immediately and send photos to cs@rinnalove.com , including your order number and the desired change. We will confirm once the alteration has been completed.

Note: Your order is only eligible to be canceled and modified within 3 hour. After that time, the order is locked for processing and cannot be changed or canceled.

We kindly ask that you do not return your items to us, as it would take up your valuable time and money. The original items can be kept at your disposal.

FREE REPLACEMENT OR REFUND

If the shipping address is correct and the package has not moved in more than three weeks or is past our estimated time of arrival, you will receive a FREE replacement promptly.

We will assume full responsibility within 30 days of its arrival if the product(s)

• Different from the description or sample shown to you on our website;
• Damaged due to the fault of our factory or the carrier

• Not what you ordered;

If you would like to either REPLACE the item or get a REFUND, please contact us immediately and send photos of product and shipping label to cs@rinnalove.com.

REFUND & RETURN FAQs

1. What is your returns & refunds policy?

When you purchase a new product, we guarantee that it is free from defects in materials and workmanship quality under ordinary consumer use for the specified period from the date of original purchase. The length of the warranty period is outlined as follows:

✅ 30-DAY WARRANTY:

During this warranty period, if the product is defective or fails to meet your expectations of quality, we will replace it with a new one or refund 100% of the purchase price, per our policy.

2. Can I receive a refund if I am unhappy with my purchase or no longer want it?

If you have any issues with the quality of our products within 30 days of the date on your invoice.

3. How long will it take for my refund to be credited back to my original payment method?

After we receive and inspect your returned item, you’ll be notified of the approval or rejection of your refund within 24 business hours. If approved, your refund will be processed and automatically credited to your original payment method within 10 business days.

Important Reminder: Banks or credit card companies may take additional time to process and post your refund. If you don’t see your refund after 15 business days from approval, please contact us at cs@rinnalove.com for assistance.

4. How do I prepare my shipment for return?

You don’t need to go through the hassle of returning your items to us; it would take up your valuable time and money, which we don’t want our customers to have to do. Just provide us with the details and a photo of the items you received, and we’ll work to resolve your issue.

The only thing you need to do is get in touch with us at:

https://rinnalove.com/pages/contact

5. Can I exchange my item(s)?

If you would like to exchange an item for another size, we are willing to send the new one to you; however, please note that all Rinna Love products are personalized, and the resend fee will depend on the product(s) you purchase.

Note: Please be reminded that our policy lasts 30 days from the delivery date for replacement/refund requests only. If 30 days have gone by since your item was received, unfortunately, we can’t offer you a replacement or refund.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at cs@rinnalove.com

Email: cs@rinnalove.com

Office: 19 Wood Street, Wood End, Atherstone, CV9 2QJ, United Kingdom

US Address: 3360 Scherer Dr, St. Petersburg, 33716 Florida, United States

Support Time: 8am - 5pm GMT (Mon-Fri)

 At RinnaLove™, we pride ourselves on offering items that are specially made-to-order. This ensures that when you place an order with us, each item is printed individually with the utmost attention to quality, just for you!

Our global collaboration with various artists and manufacturers allows us to provide these uniquely crafted items. This diverse range of partnerships is what enables us to offer such remarkable prices on our products.

Given our global network, the delivery times may vary. Please bear with us, as this is a part of our commitment to work with a diverse range of artists and suppliers.

We utilize a variety of shipping carriers including, but not limited to, USPS, DHL, EMS, and Local Postal Services to ensure that your order reaches you in a timely manner.

Orders are processed when the payment is accepted.

SHIPPING & DELIVERY

We process orders Monday to Friday. We exclude holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. 

Because we use different processes to print on different items, your products in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. But rest assured that regardless of the location of our factories, you will always get exactly what you order with the best quality. 

We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive at your country.

Order Tracking:

An email with the tracking number will be sent to you as soon as your order is shipped. Please allow 2-5 business days for the carrier to scan your package into their system.

If your tracking number isn't getting any updates within the standard time frame above, please contact our customer support. We will help you locate your order.

We have 2 options in shipping method:

• Domestic Standard Shipping: cheaper cost but if the goods are lost when shipped, we will not refund you, if the goods you receive are defective, broken, ... but cause not by you, we will send you a replacement product or refund you ( if you want the refund, you need send the package back).
• Shipping Plus Insurance (Recommended - Guarantees that your package is insured against loss or missing contents): when your goods have any errors due to shipping, we will immediately send you another product or refund you without asking for anything

 

Shipping & Handling (Business Days) depends on the types of products our factory produces, sizes and materials. 

Please note:

1. The above time frame is only applied for orders with standard shipping methods. We do not offer expedited shipping at this time.
2. The majority of our orders are processed and shipped within the time frame we offer above. However, the time period above is only approximate and can differ in individual cases. Some items/orders may require a longer ship-out and/or delivery time frame.
3. International orders: It may take additional days if orders have to go through customs. We have no influence on the customs process and apologize for any inconvenience due to delivery delays resulting from this.
4. When order is ready to be shipped, a tracking link will be sent to your email so you can follow your package all the way home.
   
5. For US Non-Contiguous States (Alaska, Hawaii), US Territories (American Samoa, Guam, Northern Mariana Islands, Puerto Rico, Virgin Islands) and US Armed Forces States (Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific), The shipping time may take longer, carrier delays incur an additional 5-10 business days to normal delivery times.
   
   We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.

 

ORDER TRACKING

You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 3-5 days for the carrier to scan your package into their system.

If you attempt to track your package and there is no information available that just means the carrier has not processed your parcel yet. When the parcel is scanned into the system, tracking events will populate on the tracking page.

If it is over your estimated arrival date, please contact us, and we can take care of this for you.

INCORRECT ADDRESS

For orders shipped to the wrong address due to a customer inputting the incorrect address:

- We are not responsible if your order gets delivered to the wrong address or returned to the sender (as all of the items would be destroyed right after they come back to the manufacturer's warehouse)

- Please be noted that replacements for these cases will not be free of charge so please be extremely careful when entering your shipping address.

Customer service is our #1 priority and we will do whatever we can to take care of you. Thank you for considering Rinna Love and if you have any questions, please don't hesitate to contact us via cs@rinnalove.com.